Support Engineer

Join Addi: Revolutionizing Finance in Latin America

Addi is not just a company; we’re building the future of payments, shopping, and banking. Imagine a world where transactions are effortless, where merchants and consumers grow together, and where financial freedom is accessible to all. That’s the world we’re creating at Addi. As Colombia’s fastest-growing marketplace, we serve over 2 million customers and partner with more than 20,000 merchants.

Backed by world-class investors like Andreessen Horowitz and Goldman Sachs, we are transforming Latin America’s financial ecosystem. We are looking for passionate individuals to join our team and help us shape the next generation of how people shop, pay, and bank in Colombia.

Technical Customer Support Specialist: Your Mission

As a Technical Customer Support Specialist, you’ll be at the forefront of ensuring our platform’s stability and performance. You’ll bridge the gap between our engineering and operations teams, as well as our valued customers, by efficiently resolving technical issues and providing exceptional customer service. Your contributions will be vital to product improvement and customer satisfaction. You will be a crucial component in supporting our API integrations.

What We’re Looking For: Key Skills and Experience

We seek a highly motivated and skilled Technical Customer Support Specialist with the following qualifications:

• Minimum 2 years of experience in Technical Customer Support (L2)
• Strong understanding of Linux/Unix environments and networking concepts
• Proficiency in command-line tools, SQL, API testing tools (e.g., Postman), and log analysis
• Solid understanding of programming languages, APIs, and networking principles
• Exceptional problem-solving capabilities with a methodical approach to identifying root causes and implementing efficient solutions
• Excellent communication skills to effectively interact with customers and provide timely support
• A customer-centric mindset with the ability to understand and prioritize customer needs
• A proactive and self-motivated individual who takes initiative to learn and improve technical skills
• Experience with automation and workflow optimization
• Excellent teamwork and collaboration skills

Why Addi?

At Addi, you’ll have the opportunity to:

• Work on a Problem That Matters: Redefine how people shop, pay, and bank in Colombia, impacting millions of lives.
• Be Part of Something Big from the Ground Up: Help shape a company and influence its technology, strategy, culture, and values.
• Experience Unparalleled Growth: Join a fast-growing fintech lender in a massive market with incredible potential.
• Join a World-Class Team: Collaborate with top-tier talent in an environment that values excellence, ownership, and collaboration.
• Receive Competitive Compensation & Meaningful Ownership: Enjoy a generous salary, equity in the company, and comprehensive benefits.

Our Streamlined Hiring Process

We’ve designed a fast, transparent, and engaging hiring experience to ensure a great fit for both you and us. Here’s a breakdown:

1. People Interview (30 min): Get to know our recruiter and learn more about Addi.
2. Initial Interview (45 min): Discuss your technical background and computer science concepts with a backend software engineer.
3. Take Home Challenge (1 week): Showcase your technical expertise with a practical, real-world problem (estimated 5 hours).
4. Deep Dive Interview (60 min): Review your take-home exercise and ask questions with a backend software engineer and the engineering manager.
5. Co-Founder Interview (30 min): Meet with one of our founders to discuss the company’s vision and your potential contribution.

We value your time and strive for efficiency. Expect insightful feedback regardless of the outcome.