Team Lead, People Services

About the People Services Team

Join DoorDash’s People Services team, a vital part of our People Operations organization, as we redefine HR service delivery. We’re not just a support function; we’re strategic partners, driving operational excellence and ensuring a seamless, employee-first experience globally. From onboarding to offboarding and everything in between, we’re committed to providing timely, accurate, and high-quality support to our employees across DoorDash and Wolt.

Our mission is to continuously improve through automation, documentation, and data-driven insights. We collaborate cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to streamline processes and optimize workflows. Be a part of our transformation into a global, tech-enabled People Operations organization, where we empower teams to scale efficiently, serve employees consistently, and operate with excellence.

About the Role: Team Lead, People Services (Mexico City)

We’re seeking a dynamic and experienced Team Lead, People Services to lead and develop a team of HR Service Desk Analysts based in Mexico City. In this role, you’ll be instrumental in providing a responsive, efficient, and data-driven employee support experience. You will be responsible for managing daily operations, maintaining service excellence through queue and SLA management, and guiding your team through global transformation and automation initiatives.

Reporting to the Sr. Manager, People Operations, you’ll play a crucial leadership role in shaping the future of HR support delivery at scale. This position requires full availability during Central Time business hours, with the flexibility to support employees across multiple time zones.

Why you’ll be excited about this opportunity:

• Lead with Purpose: Manage, coach, and develop a high-performing team of HR Service Desk Analysts. Set clear goals, track performance against SLAs, and foster a culture of ownership and accountability.
• Drive Operational Excellence: Own day-to-day team performance, ensure consistent and timely case resolution, and continuously refine workflows to optimize throughput and service quality.
• Track What Matters: Utilize data and dashboards to monitor team health and performance (e.g., ticket volumes, response times, resolution rates). Identify trends and drive continuous improvement.
• Transform with the Business: Actively participate in global process redesigns and HR automation efforts. Bring a frontline perspective to transformation conversations and advocate for scalable solutions that benefit employees and the team.
• Champion Employee Experience: Continuously gather feedback and drive improvements that enhance the employee journey.
• Ensure Compliance and Consistency: Maintain alignment with HR policies and regional labor laws. Support knowledge management efforts to document and standardize team procedures.

What We’re Looking For

We’re excited about you because…

• You bring 3–5+ years of HR experience, including 2+ years managing People or HR support teams.
• You’ve led offshore or remote teams, ideally in Mexico or LATAM, and are bilingual in English and Spanish.
• You’re comfortable traveling to Mexico City several times per year to engage with your team and stakeholders.
• You’re fluent in Workday and experienced in navigating HR systems.
• You know how to manage queues, hit SLAs, and drive service excellence.
• You lead with empathy, build strong team culture, and coach for performance.
• You thrive in fast-paced, evolving environments and bring structure to ambiguity.
• You’re data-driven, process-minded, and eager to help shape global transformation.
• You’re fluent in Google Workspace, especially advanced Google Sheets.

*We are aiming to fill this position by 10/8/25.

NYC and Remote Job Applicant Notice

For jobs located in NYC or remote jobs associated with an office in NYC only: DoorDash uses Covey as part of the hiring and/or promotional process. Some Covey features may qualify it as an AEDT in NYC. Job requirements and candidate applications are provided to Covey. The tool has been reviewed by an independent auditor, and the audit results are available at the provided link.

Compensation

The successful candidate’s starting pay will be determined based on job-related factors such as skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. In addition to base salary, this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits, paid time off, paid sick leave, medical, dental, and vision benefits, paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program. More details are available on our careers page.

About DoorDash

At DoorDash, our mission is to empower local economies. We are a technology and logistics company looking for team members who can help us go from delivering food to being the go-to company for any and all goods. We offer a fast-paced, challenging environment where you can share your unique perspectives, solve new challenges, and own your career. We are committed to supporting employee happiness, health, and well-being through comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: DoorDash is an equal opportunity employer and does not discriminate or harass on the basis of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce and encourage applications from women, non-binary or gender non-conforming individuals, LGBTQIA+ individuals, American Indian or Native Alaskan individuals, Black or African American individuals, Hispanic or Latinx individuals, Native Hawaiian or Other Pacific Islander individuals, differently-abled individuals, caretakers and parents, and veterans.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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