Technical Content Writer

Join Motive: Empowering the Physical Economy

Motive is revolutionizing how businesses in the physical economy operate. We provide a cutting-edge Automated Operations Platform that combines IoT hardware with AI-powered applications to streamline everything from vehicle tracking and driver safety to compliance and spend management. We serve over 120,000 businesses across diverse industries like trucking, construction, oil & gas, and agriculture. Join our mission to make these businesses safer, more productive, and more profitable!

Technical Documentation Writer Opportunity

Are you a passionate writer with a knack for translating complex technical details into clear, user-friendly content? Motive is seeking a talented Technical Documentation Writer to join our dynamic team. In this role, you’ll be instrumental in creating and maintaining Help Center articles that empower our users to maximize the value of our innovative products.

You’ll collaborate closely with product and support teams to gather insights and craft compelling content for a non-technical audience. Beyond writing, you’ll contribute to knowledge management initiatives, suggest improvements to the Help Center, and ensure our content is accurate and optimized for search. This is a fantastic opportunity to shape the customer experience and contribute to a rapidly growing company.

What You’ll Be Doing

• Craft, update, and maintain high-quality Help Center articles, ensuring clarity, consistency, and accuracy.
• Prepare drafts in our Content Management System (CMS), including editing images and submitting content for review.
• Collaborate with cross-functional teams to understand product features and develop relevant support content.
• Contribute to technical initiatives such as Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, and chatbot flow design.
• Identify content gaps, implement process improvements, and own projects to enhance the Help Center and customer experience.

What We’re Looking For

We’re looking for a candidate with a strong foundation in technical writing and a passion for helping users succeed.

• Bachelor’s degree in Communications, Writing, Media, Computer Science, Engineering, or a related field.
• Experience with SaaS and/or Hardware products.
• Proficiency with the Google product suite (Drive, Docs, Sheets, Gmail, etc.).
• Hands-on experience with a Content Management System (CMS) such as Zendesk, WordPress, or HubSpot.
• Experience with SEO implementation best practices.

Join Our Inclusive Team

Motive is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage applications from people of all backgrounds, experiences, and abilities. We believe that diverse perspectives lead to innovation and a stronger company.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology.