Technical Product Support Specialist

Join Flowhub as a Technical Product Support Specialist: Empowering the Cannabis Retail Revolution

Are you passionate about technology, driven by problem-solving, and eager to make a real impact? At Flowhub, the leading retail ecosystem for cannabis, we’re looking for a dynamic Technical Product Support Specialist to join our team. This isn’t your typical support role; it’s an opportunity to become a true product expert, a customer champion, and a crucial part of a rapidly growing industry.

About Flowhub: Fueling Dispensary Success

Flowhub empowers the nation’s most successful dispensaries with a comprehensive suite of tools designed to run, grow, and scale their operations. From point-of-sale and payments to e-commerce, marketing, and analytics, our innovative solutions – including Flowhub Maui, Flowhub Pay, Greet®, Stash®, and View® – enable retailers to stay compliant, streamline operations, attract new customers, and maximize profitability. We don’t just help dispensaries keep up; we help them get ahead.

The Role: Your Mission as a Technical Product Support Specialist

As a Technical Product Support Specialist, you’ll be at the forefront of resolving technical challenges and ensuring our customers’ success. You’ll dive deep into the Flowhub ecosystem, mastering the intricacies of our software and its integrations with POS hardware, printers, scanners, drivers, networks, and operating systems.

Your core responsibilities will include:

• Troubleshooting technical issues across the Flowhub suite and hardware integrations.
• Providing support for customers using MacOS, Windows, and iOS.
• Engaging with customers via chat, phone, video, and screen-sharing to resolve issues quickly.
• Diagnosing software defects versus configuration issues and escalating appropriately.
• Creating clear documentation and updating our knowledge base for a seamless customer experience.
• Collaborating with Product and Engineering teams to drive platform improvements.

What We’re Looking For: Your Ideal Profile

We’re seeking individuals who possess:

• A genuine passion for technology, including hardware, operating systems, and networking.
• Exceptional problem-solving skills and a knack for figuring things out independently.
• Clear and concise communication skills, with the ability to explain technical solutions in layman’s terms.
• A desire to work alongside high-performing teammates who challenge you to grow.
• A career ambition to thrive in a company where excellence is the standard.

Bonus points for experience in IT support, SaaS, or retail technology environments.

Why Flowhub? Your Perks and Benefits

At Flowhub, you’ll enjoy:

• A mission-driven impact: Help dispensaries thrive in a rapidly growing industry.
• A high-performance culture: Work alongside the best and be challenged to excel.
• A results-oriented environment: No bureaucracy, just accountability and teamwork.
• Competitive compensation and growth opportunities: A competitive salary, benefits, and the chance to advance as Flowhub scales.

Compensation

This role is open to anyone within the United States, except candidates in CA, NY, OR or WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.

Base Hourly $28.85 – $36.06 + Equity

⚡ If you’re ready to do the best work of your career and contribute to a groundbreaking company, apply to Flowhub today!