Technical Support Engineer

Join Sprinto as a Technical Support Engineer & Empower Customer Success

Are you passionate about helping businesses achieve unwavering security compliance? At Sprinto, we’re revolutionizing information security automation, and we’re looking for a talented Technical Support Engineer to champion exceptional customer experiences.

Your Mission: The Technical Backbone of Customer Satisfaction

As a key member of our team, you’ll be the go-to technical expert for our valued customers. You’ll tackle challenging technical issues, ensure seamless integration of our APIs, and directly contribute to their success. You’ll empower businesses to grow and scale with confidence by providing expert support and solutions.

A Day in the Life: Solving, Supporting, and Innovating

Your typical day will involve:

• Providing prompt and effective customer support via various channels (chat, email, Slack, video – 24/7).
• Delivering clear and helpful solutions by troubleshooting API integrations, cloud infrastructure issues, and other technical challenges.
• Proactively identifying emerging trends, escalating critical feedback to the product team, and improving our knowledge base.
• Staying abreast of the latest product developments and security compliance standards.
• Swiftly recognizing and managing critical outages, collaborating closely with engineering and leadership.

Are You the Ideal Candidate?

We’re looking for someone who possesses:

• 2-4 years of experience in customer or technical support.
• Exceptional communication skills (verbal and written) and proven technical troubleshooting abilities.
• Hands-on experience with cloud platforms and API integrations. Familiarity with change management tools is a plus.
• A calm and empathetic demeanor, with a patient and customer-centric approach.
• Familiarity with Freshdesk (a bonus!).

Why Sprinto? The Perks of Joining Our Team

At Sprinto, we value our employees and offer a comprehensive benefits package:

• Remote-First Policy: Work from anywhere!
• 5-Day Working Week with Flexible Hours.
• Comprehensive Group Medical Insurance (Parents, Spouse, and Children).
• Group Accident Cover.
• Company-Sponsored Device.
• New Skill Development Policy to support your professional growth.

Funded by leading investors like Accel, ELEVATION, and Blume Ventures, Sprinto is rapidly growing and impacting businesses worldwide. Join us and be a part of our exciting journey!