Technical Support Specialist

About Insider: Revolutionizing Customer Experience with AI

Insider is not just a B2B SaaS company; we’re a catalyst for growth, empowering businesses worldwide. We stand as the #1 AI-native platform for Customer Experience and Marketing, providing marketers with a unified platform to create personalized experiences, drive profitable growth, and maximize efficiency. Our platform seamlessly connects data across channels, leverages AI to predict future behavior, and individualizes customer journeys, all from a single, powerful interface.

Join Our Journey: Innovation, Impact, and Global Reach

Recently celebrating a $500M Series E funding round led by General Atlantic, and achieving unicorn status after our Series D round, Insider is backed by leading investors like Sequoia Capital, QIA, and Riverwood. Trusted by over 1200 brands, from high-growth startups to Fortune 500 giants such as Samsung, Coca-Cola, Nike, and L’Oreal, we are revolutionizing how businesses connect with their customers.

Insider is recognized as a trailblazer, celebrated as one of the few woman-founded and women-led B2B SaaS unicorns achieving $200M in CARR. We’re a leader in The Forrester Wave for Cross-Channel Campaign Management and the IDC MarketScape for Omnichannel Marketing Platforms. Named in the Top 1% of all software companies worldwide in G2’s 2024 Software Awards and among the Top 10 Best Software Products with the most #1 rankings, alongside industry titans like Google and Zoom, Insider is redefining the software landscape. We hold the #1 G2 Leader position in multiple categories, including Customer Data Platforms (CDP), Personalization Engines, and Mobile Marketing.

Beyond business success, we are committed to building a socially progressive technology community. Through initiatives like 100Projects SheCodes, we are driving transformative projects in health, education, and STEM, increasing representation for women.

Your Role: Technical Support Specialist – Taipei, Taiwan (Hybrid)

Become a vital part of our Customer Success Team, nurturing technical relationships with our partners. As a Technical Support Specialist, you’ll be at the forefront of ensuring seamless experiences for our clients, mastering both communication and problem-solving skills.

Key Responsibilities:

• Collaborate with Customer Success Managers to provide exceptional technical support.
• Troubleshoot technical issues, provide resolutions, and creatively address partner needs.
• Advocate for partners by sharing feedback with the Product team to enhance product offerings.
• Meet SLAs for response time and issue resolution.

What We’re Looking For:

We’re seeking individuals who are passionate about technology, dedicated to customer success, and eager to contribute to a dynamic, global team.

• Bachelor’s Degree in Information Management, IT & Computer Science, Programming, or Engineering-related field.
• Fluency in written and verbal English.
• Strong analytical and problem-solving skills.
• Ability to learn quickly and work effectively in a team.
• Good debugging/troubleshooting skills.
• Knowledge of HTML, CSS, or other programming languages is a plus.

Why Join Insider?

At Insider, you’ll be part of a company that’s shaping the future of customer experiences. We offer:

• An international, diverse, and inclusive environment.
• Opportunities for professional development through “Tech Talks” and extensive training programs.
• A limitless network of global connections.
• Access to LinkedIn Learning for continuous learning.
• A platform to share your skills through workshops and training sessions.
• Comprehensive benefits, including Inclusive Private Health Insurance.
• Fun team activities and a casual dress code.

In Taipei, we offer:

• Competitive Salary + Commission
• Hybrid Working Model
• Personal Notebook
• Afternoon Tea every Friday
• Labor insurance & National Health Insurance
• Labor Pension
• 15 days of annual leave plus national holidays in Taiwan

Details:

• Department: Customer Success
• Location: Taipei, Taiwan
• Remote Status: Hybrid
• Employment Type: Full-time

Insider is an equal opportunity employer, embracing diversity and inclusion in a zero-discrimination workplace. We welcome everyone, regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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