Technical Support Technician

Join Motorola Solutions as a Technical Support Engineer – Shape the Future of Public Safety!

Are you a passionate problem-solver with a knack for technology and a desire to make a real difference? At Motorola Solutions, we’re seeking a dedicated Technical Support Engineer to join our dynamic team and provide critical support for our cutting-edge software and services used by public safety agencies. This is your chance to contribute to building safer communities by ensuring seamless operation of our essential solutions.

About the Role

As a Technical Support Engineer, you’ll be at the forefront, supporting and configuring hardware and software for our customer implementations. You will be providing timely and effective technical assistance to our valued customers through phone, email, and our online ticketing system.

This role is also part of our Escalations Team, where you’ll collaborate closely with our Engineering and Development teams to resolve complex issues within our PremierOne Suite and CommandCentral CAD/Mobile/Records suite. Your expertise will be vital in maintaining the reliability and performance of these critical systems.

Important Note: This position requires flexibility, including night, weekend, and holiday availability. You’ll also participate in an on-call rotation to address off-hour emergencies.

What You’ll Do:

• Configure and support hardware and software components in customer environments.
• Deliver exceptional technical support to customers via phone, email, and web portal.
• Collaborate with Engineering and Development teams as part of the Escalations Team, focusing on PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
• Troubleshoot and resolve technical issues related to hardware, software, networking, and third-party components.

What We’re Looking For:

• 3+ years of experience in Technical Customer Support.
• 2+ years of experience with Public Safety Applications, specifically CAD applications.
• Solid technical knowledge of MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
• Strong communication and interpersonal skills with the ability to represent yourself and the company professionally.
• Ability to pass stringent background checks, including local and Federal fingerprint submissions.
• Availability to participate in on-call duties on a rotational basis.
• In-depth knowledge of Windows Applications, Servers, and SQL Database Server environments.
• Basic understanding of network and infrastructure concepts.
• Experience with Firewalls and routers (F5 and Fortigate preferred).
• Familiarity with the PremierOne Application Suite is a significant plus.

Benefits & Perks:

Motorola Solutions offers a comprehensive benefits package designed to support your well-being and professional growth, including:

• Competitive Incentive Bonus Plans
• Comprehensive Medical, Dental, and Vision Coverage
• Robust 401K Plan
• 10 Paid Holidays
• Generous Paid Time Off (PTO) Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And much more!

About Motorola Solutions

At Motorola Solutions, our mission is clear: we help people be their best in the moments that matter. We are a global leader in providing mission-critical communications, video security, and command center technologies that empower public safety agencies and enterprises to create safer communities, schools, hospitals, and businesses. We are a close-knit, global community united by a shared passion for innovation and dedication to helping keep people safer everywhere.

Connect with a career that matters, and help us build a safer future. Click here to apply and learn more about this exciting opportunity!